Privacy Policy

01. Introduction

Primus Tech Labs ("we", "our", "us") respects your privacy and is committed to protecting the personal information you share with us. This policy explains what information we collect through our website, why we collect it, and how we handle it.

By using this website, you agree to the practices described in this policy.

02. Information We Collect

We only collect information that you choose to provide to us:

• Contact details — your name, email address, and phone number when you submit our contact form or message us on WhatsApp.
• Project information — details about your project type, budget range, and requirements that you share in the contact form.
• Chat messages — questions and messages you send through our Primus AI chat assistant.

We do not collect payment card details through this website, and we do not use invasive tracking or sell advertising data.

03. How We Use Your Information

• To respond to your enquiries and provide project quotes.
• To communicate with you about your project via email, phone, or WhatsApp.
• To improve our services and the quality of responses from our chat assistant.

We never sell, rent, or trade your personal information to third parties.

04. Third-Party Services

Our website uses a small number of trusted services to operate:

• Chat assistant — messages sent to Primus AI are processed through our automation workflow to generate responses and record enquiries.
• WhatsApp — if you choose to contact us via WhatsApp, your communication is governed by WhatsApp's own privacy policy.
• Fonts and icons — we load fonts and icons from content delivery networks (Google Fonts, Cloudflare), which may log basic technical data such as your IP address as part of serving those files.

05. Data Retention & Security

We keep enquiry details only for as long as needed to respond to you and manage any resulting project. We take reasonable technical measures to keep your information secure, but no method of online transmission is completely secure, and we cannot guarantee absolute security.

06. Your Rights

You may contact us at any time to:

• Request a copy of the information we hold about you.
• Ask us to correct or delete your information.
• Withdraw consent for us to contact you.

07. Changes to This Policy

We may update this policy from time to time. Any changes will be posted on this page with an updated revision date.