Refund & Cancellation Policy

01. Overview

This policy explains how cancellations and refunds are handled for projects booked with Primus Tech Labs. It applies alongside our Terms & Conditions, which govern the wider working relationship.

02. Before Work Begins

If you cancel before any design or development work has started on your project, any advance payment made is refunded in full, minus any payment gateway or transaction fees already incurred.

03. After Work Has Started

Once work is underway, refunds are calculated based on the stage the project has reached:

• Discovery & planning stage — 75% of the amount paid for that milestone is refundable.
• Design stage — 50% of the amount paid for that milestone is refundable.
• Development stage — 25% of the amount paid for that milestone is refundable, since coding work has already been carried out.
• Final delivery stage — once the completed website has been delivered and approved, the project is considered complete and is non-refundable.

04. Non-Refundable Items

• Domain name registration fees, once purchased on your behalf.
• Third-party service or subscription costs already paid (hosting, APIs, plugins, etc.).
• Work already delivered and approved by you at a given milestone.

05. How to Request a Cancellation or Refund

Message us on WhatsApp or email info@primustechlabs.in with your project details and the reason for cancellation. We'll confirm the project stage and the applicable refund amount within 2 business days.

06. Refund Timeline

Approved refunds are processed within 7–10 business days to the original payment method used.

07. Changes to This Policy

We may update this policy from time to time. Any changes will be posted on this page with an updated revision date.